How to Choose an Online Ticketing Company – Part 2

Part-1

Options for online event ticket printing and delivery

The options for delivery of tickets purchased on the internet are continually growing. In general you should consider whether you need print-at-home ticketing services, will call and delivery via postal mail. You should also consider whether your event will print and fulfill the tickets that need to be mailed or if the ticketing software company provides fulfillment services. This service is usually offered as an add-on option when patrons are purchasing their tickets. It’s a convenient option for your patrons and your event. It’s also cost effective since the fees are passed on to the purchaser as a ticket convenience fee or shipping and handling fee. Strongly consider a company that will fulfill your order for you.

XL CENTER BOX OFFICE
XL CENTER BOX OFFICE

In addition, you should consider the options for print-at-home ticket delivery and the costs and technical hurdles associated with offering such an option. Many ticketing companies provide print-at-home tickets that are individually bar-coded. This is an effective method for reducing fraud but the costs and potential technical problems usually outweigh the amount of fraud that arises. This is especially true for reserved seating events where there is no real reason why someone would duplicate their tickets since the ticket is only good for one seat. Strongly weigh the costs involved with print-at-home ticketing when comparing companies and ask if you can get a discount on the services if you don’t utilize their scanning services. buy online XL Center Box Office Ticket does provide print-home-ticketing but we do not usually go through the cost of providing expensive scanners, a wireless network, computers and staff onsite to troubleshoot issues. This allows us to offer our services at a reduced rate for a service we feel is generally unnecessary. In general if you have a reserved seating event you’ll be fine without scanning every ticket and slowing down the entry process. If there is a conflict it’s easily resolved by checking the order details on the print-at-home ticket. If you have a general admission event you can provide tickets via will call or postal mail so there is not need for scanning. If you have a large general admission event like a festival though you might consider another service that provides ticket scanning at an increased cost.

There are companies now that offer ticket delivery via mobile phone and PDA if you really feel like getting techy. Again, this offers convenience to your patrons but there are technical hurdles that can potentially hamper your operations.

Ease of use for you and your patrons

The best online ticketing systems are easy to use, intuitive and flexible. Your online box office should be easy to use and clear. Your patrons should be able to quickly find what they want and checkout with ease. The backed box office management should be clear and flexible as well. Consider if you have direct control to edit your seating charts, manage seating/section pricing without contacting someone, offer discounts for entire shows or down to individual sections and seats and consider the reporting options available.

Also consider if you can use your chosen system in your venue box office, around town or at home! If the ticketing system is web-based there should be no reason why you can’t setup users with access to sell and distribute tickets from anywhere. A a will call or postal mail delivery system is ideal for wide distribution so the seller does not have to print tickets.

Part-1